Workforce Development Manager

Workforce Development Manager

Position: Workforce Development Manager
Reports to: Vice President, Economic Development and Strategic Partnerships
Position: Full-Time (Exempt)

Position Description

The Workforce Development Manager reports to the Vice President for Economic Development and
Strategic Partnerships. The position has a multi-prong approach to providing workforce assistance to
businesses. The position’s portfolio includes administering Good Help, the free employment service
offered to Brooklyn businesses, and managing the NYS Manufacturers Alliance (MACNY) Intermediary
Apprenticeship program.

Good Help is a workforce intermediary which assists Brooklyn businesses with finding, hiring, and
retaining qualified employees. Good Help works with a variety of community-based organizations,
workforce training entities, offices of elected officials, colleges, and technical training schools to source
the most qualified candidates for member businesses. Good Help services include posting open jobs,
developing job descriptions, prescreening jobseekers, interviewing jobseekers, computer skills testing,
referral, and placement of potential jobseekers.

The MACNY program partners with the NYS Department of Labor to sponsors the MACNY Intermediary
Apprenticeship Program, acting as an intermediary to help small and medium sized companies across
New York State start Registered Apprenticeship programs. An apprentice learns directly from their
employer with on-the-job and hands-on training paired with related technical instruction through our
educational partners, including community colleges, technical schools, and OEM providers. This gives
apprentices invaluable experience and the skills they need to succeed in their manufacturing career.

Specific Duties and Responsibilities:

  • Manage and process Good Help job seekers by conducting screening interviews to determine compatibility with specified job requirements.
  • Work with referral agencies including community-based organizations, employment and training providers and offices of elected officials to solicit appropriate candidates for open Good Help jobs.
  • Attend community partnership meetings.
  • Provide constructive feedback to referral agencies about candidates referred to Good Help using approved internal systems.
  • Conduct field visits to Good Help businesses to determine job conditions.
  • Provide support to businesses for staffing and related workforce development business services.
  • Conduct needs analysis to identify needs and resources for worker advancement.
  • Participate in both internal and external events as necessary, including job fairs, trade shows, networking events and seminars.
  • Coordinate Brooklyn Chamber Job Fairs, including identifying borough venues, engaging employers to attend and offer job opportunities, marketing the event to potential job seekers, securing sponsorships and keynote speakers.

NYS Manufacturers Alliance (MACNY) Intermediary Apprenticeship Program:

  • Manage partnership with MACNY Apprenticeship Program.
  • Serve as MACNY liaison, prepare MACNY reports and documentation utilizing MACNY templates, and participate in all meetings required by MACNY.
  • Provide monthly documentation and outreach information that demonstrates the support, creation, growth and expansion of the MACNY Apprenticeship program.
  • Conduct targeted outreach to specific business sectors and communities including the following: Medical, Biotechnology, Light Manufacturing, Real Estate and Construction, Energy and Related Industries, BIPOC and MWBE companies, and other workforce development entities such as Industrial Business Zones, and Local Development Corporations.
  • Outreach methods will include utilizing all Brooklyn Chamber social media channels, Brooklyn Buzz e-newsletter, Good Help e-newsletter, awareness to various Brooklyn Chamber Committees, Brooklyn Community Boards, offices of elected officials, as well as strategic Brooklyn Chamber partners.

Other Functions:

  • Analyze small business owner workforce needs
  • Identify specific needs and gaps of incumbent employees
  • Provide training referrals for upskilling employees
  • Build partnerships with key training providers across Brooklyn communities
  • Serve as liaison to the Workforce Development Committee to produce workshops, panel discussions, and info sessions critical to educating the Brooklyn business community around best practices.


  • Minimum 3-5 years’ experience in workforce development, staffing or human resources
  • Strong verbal, writing and communications skills
  • Excellent customer service skills
  • Proven ability to build relationships and collaborate with others
  • Energetic, proactive, and organized
  • Must be proficient in MS Office (Word, Excel, PowerPoint, Access)
  • Self-motivated, with a strong ability to prioritize projects and follow up independently
  • Team player who collaborates well with others and fosters positive interpersonal relationships

Salary commensurate with experience. Full benefits package. An EEO employer.
Please submit resume and cover letter with the subject line “Workforce Development Manager” to
[email protected] Only those candidates under consideration will be contacted.